The Results are in…
Over the last year, we’ve been sending surveys out to our customers, giving them a chance to feedback on how they had found their experience with CMS Downs. We’ve collated the responses from customers across our Newbury, Winchester and Woking stores and are pleased to announce another year of great results!
Here are some of the key findings:
- 100% of our customers stated that we offered good or fair value for money
- 97% of customers said they would buy from us again in the future
- 98% of customers said they would consider recommending us in the future
We asked customers to give their opinions on several different aspects of our business, through from our range of products, the service we offer, and why they chose to come to us in the first place. This revealed many interesting findings:
Why did you choose to buy from CMS Downs?
1# Product Selection and Choice
2# Locality
3# Reputation
4# Pricing
5# Sales Staff
With a score out of 10, with 10 being the highest, how do you rate the following services from CMS Downs?
Sales advise and information – 9
Estimating advice and helpfulness – 9
Fitting service – 9
Delivery service – 9
Overall service – 9
Here’s what else they said
“The quality of our carpets and the wooden flooring are testimony enough to the quality, price and fitting. A company of integrity.”
“Absolute pleasure to deal with the company from start to finish. No problems encountered.”
“Jayne, just lovely, very helpful, she did her best to get everything sorted out for me. Jayne even contacted the builders for me to arrange a fitting when she could not get a hold of me. Please tell her how great she is.”
“After-sales care very good. Prompt and helpful service coming to an amicable agreement with regards to a fault in the carpet.”
“We put off re-carpeting our 5 bedroom house because we thought it would be impossible in terms of cost and turmoil, so we were pleasantly surprised that it was affordable and CMS Downs staff did the moving! Efficient and friendly, we’d recommend them!”
“The service and attention we have received have been excellent especially considering the piecemeal aspect of the fitting we required.”
We’re always interested to hear your feedback, even when it comes to constructive criticism. When we asked how we could improve our service, our customers raised a few suggestions which we have taken on board and will be working towards. These include:
- Improvements to the aftercare advice about your new carpet – we are currently working on a brochure for our customers which will give more information about caring for your carpet.
- Improvements to store computers – now completed.
Thank you to everybody who participated – keep an eye out for our next survey in 2016!
Explore our range of carpets, flooring & beds
Customer Stories
Once an order is complete we always encourage customer feedback. Here’s a selection of different projects and customer comments.
Flooring for complete house
We have used Downs in the past and once again the salesperson was very helpful, answering all my queries. The fitter was equally helpful and able to give knowledgeable advice for a future product. I highly recommend Downs as a local business.
Marian G
Carpet order
From the first enquiry to the fitting of the new carpet, we were warmly welcomed by friendly staff, which helped to make our choice and decisions easy. Carpet came much sooner that originally told but that was great as it meant we could get on with the other changes in the particular room. Many thanks for an excellent service.
Richard M
Kitchen/diner
Customer service is top notch. We have used CMS for all of our flooring requirements to date and will continue to do so throughout the renovation of our house.
Vicky B
Bedroom carpets
The sales team were really efficient and helpful, taking into consideration our requirements. The fitters worked well, efficiently and cleared up afterwards a real blessing. The choice of flooring was great and the prices very competitive. Recommend CMS carpets and would use them again. Thank you.
Karen P
The Downs Difference
At Downs Carpets & Beds, we stay true to our original core values. Take a look at why our customers choose us for their beds and carpets time and time again.
Free Measuring Service
We can visit you with carpet samples at a time to suit you. We will check your sub-floor, measure, plan and provide a free no-obligation quote.
Leading Brands
We aim to offer the largest choice of products at the very best prices, with all the leading brands of beds and carpets in one shop for your convenience.
Running For Over 50 Years
All Fitting Guaranteed
Every home or office carpet installation we undertake is covered by our one year Fitting Guarantee for complete peace of mind.
Specialist Expertise
We specialise in great quality carpets, flooring and beds at the very best prices, with friendly, knowledgeable staff to provide expert advice.
Speedy Fitting & Home Delivery
Most of our popular carpet, bed and flooring ranges are held in stock to ensure that we can offer competitive pricing and fast delivery times.
Our bespoke service
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Design consultation: Working collaboratively with you, your designer helps you select the right products.
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Technical consultation: We will conduct a technical survey, checking all measurements and any unusual angles.
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Supplying the product: Your chosen product will be ordered and delivered to you in the time frames discussed.
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Professional Installation: Our expert installers precision fits your product for an exceptional finish.
What Our Customers Say
James AvisonKev, Ash & Mark, our fitters, have been brilliant. Working at light-speed, they've been thorough, meticulous and professional. It's not every group of tradespeople that you'd be happy to recommend, especially in a predominantly female office environment but these three were respectful, thoughtful and good company to have around. We'd be glad to have them back and the quality of their workmanship is excellent. Thank you.
peter brunsdenExcellent job done, good price and very professional at all times. recarpet of first floor of period property, tricky job well handled. Highly recommended
Debbie AshworthI knew what I wanted when I went in and had the measurements as well. The person serving me was very helpful and we were able to get everything sorted easily.
Ian Fewtrell-SmithGood. There was a small hiccup but quickly resolved.
Carole HornerWe have found this company to be excellent with their service and with great recommendations for carpets in relevant rooms. So our latest purchase for lounge and 2 flights of stairs and landings. Process was well explained and nothing seemed too much trouble. The fitters were exceptional !
Yvonne HossackCarpets and vinyl lovely. Dave the fitter was so accomplished, he fitted the stair runner brilliantly. Both Dave and his assistant Andy were courteous and helpful
Katherine SingletonHi Simon, Thank you for getting all the carpets all sorted, you have been brilliant Simon, its been a pleasure and I appreciate you always being quick to communicate and answer any questions. I am very pleased I came back to you after 18 years! Stress free process and quality carpets and good honest prices! Barry the carpet measuring guy was prompt and has a nice friendly and polite manner. The fitters Kevin & Paul are nice chaps too. All in all a great team from start to finish. I wish all companies operated like you do. Well done and thanks again. Best Regards K
Yoshihiro SunbeamHad a superb experience when we went in recently looking for a carpet quote. Spoke to Simon and he was very helpful and accommodating, explaining how the prices worked and what the best underlay was for our particular situation. Would highly recommend if in the West Berkshire area.
Judith CursonVinyl for a small space fitted well and at much shorter notice than we expected
