Discover The CMS Downs Difference

Published On: October 15th, 2016

With almost every town and city having a selection of bed and carpet stores scattered along their high streets, ensuring the product you are purchasing provides the best value for money can be difficult. At CMS Downs, we pride ourselves on providing each of our customers, both new and returning, with first-class customer service that can be tailored to meet every individual’s requirements.

Our Carpets and Beds

We keep a vast selection of stock available from leading brands because we understand that every customer’s requirements are going to be a bit different, and we only want to supply the very best.

From memory foam to pocket sprung mattresses, and luxurious upholstered headboards to solid wood bed frames, our range of award winning beds from brands such as Sealy and Harrison’s has something to suit every requirement, whether you’re looking for a new bed for a guest room, something elegant for the master bedroom or your child’s first grown-up bed.

Carpets form the foundation of our design choices in our homes and, as such, we know that finding the right style and colour is so important. Our range includes Ryalux, Victoria Carpets and Associated Weavers, with each style available in a number of colours to ensure you find the correct fit for you and your home.

Our Business

Our family-run business was established over 40 years ago, and throughout the years we have thoroughly enjoyed helping every single one of our customers find the ideal new addition to enhance their home. Our original store allowed us to quickly establish our business as the premium destination for carpets in Woking, and as our customers have been a driving force for our success for four decades, customer service is so important to us, and we strive to offer personalised and tailored services that simply can’t be found everywhere else. With our original Woking store providing a solid foundation, our two further stores have also allowed us to establish ourselves as a first-class destination for carpets in Winchester and Newbury.

Our Personalised Services

Exceeding your expectations is important to us, and as we understand that making it to one of our large showrooms isn’t always possible, we offer a range of personalised service options so that you don’t have to miss out on that new cosy carpet you have been coveting. We are able to bring samples to your home, free of charge, whenever it is most convenient for you, and our experienced team will be on hand every step of the way to offer expert advice. Often, being able to see samples in your own home can help to make the decision process much easier and, as such, one of our team members will be able to bring a selection of samples that meet your unique requirements for you to choose from.

Our commitment to efficient delivery and fitting means that you won’t have long to wait before your new bed or floor arrives. Our dedication to customer satisfaction doesn’t end there, as we also provide a one-year fitting guarantee, so whether you’re looking for carpets in Newbury or anywhere else, you can feel confident that your purchase will be the perfect fit for your home.

Where We Offer Carpet Fitting

Our team is available in many counties including Berkshire, Hampshire, Surrey, Buckinghamshire, Oxfordshire, Wiltshire and the outskirts of South West London (we do cover London and the whole of the South East of England depending on the scale of the project). Some of these areas include towns such as Banstead, Elmbridge, Epsom, Ewell, Guildford, Mole Valley, Newbury, Reigate, Runnymeade, Spelthorne, Surrey Heath, Tandridge, Waverley, Winchester and Woking. We have been established for over 50 years providing Carpet Fitting.

Main Coverage Area

Downs Carpets & Beds have a fantastic team of carpet fitters working alongside our in-store teams. Get in touch for a quote or visit one of our stores below for more information.

Customer Stories

Once an order is complete we always encourage customer feedback. Here’s a selection of different projects and customer comments.

Customer Stories
Flooring for complete house

We have used Downs in the past and once again the salesperson was very helpful, answering all my queries. The fitter was equally helpful and able to give knowledgeable advice for a future product. I highly recommend Downs as a local business.

Marian G
Marian G
Customer Stories
Carpet order

From the first enquiry to the fitting of the new carpet, we were warmly welcomed by friendly staff, which helped to make our choice and decisions easy. Carpet came much sooner that originally told but that was great as it meant we could get on with the other changes in the particular room. Many thanks for an excellent service.

Richard M
Richard M
Customer Stories
Kitchen/diner

Customer service is top notch. We have used CMS for all of our flooring requirements to date and will continue to do so throughout the renovation of our house.

Vicky B
Vicky B
Customer Stories
Bedroom carpets

The sales team were really efficient and helpful, taking into consideration our requirements. The fitters worked well, efficiently and cleared up afterwards a real blessing. The choice of flooring was great and the prices very competitive. Recommend CMS carpets and would use them again. Thank you.

Karen P
Karen P

The Downs Difference

At Downs Carpets & Beds, we stay true to our original core values. Take a look at why our customers choose us for their beds and carpets time and time again.

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Our bespoke service

  • Design consultation: Working collaboratively with you, your designer helps you select the right products.

  • Technical consultation: We will conduct a technical survey, checking all measurements and any unusual angles.

  • Supplying the product: Your chosen product will be ordered and delivered to you in the time frames discussed.

  • Professional Installation: Our expert installers precision fits your product for an exceptional finish.

What Our Customers Say

James Avison
James Avison
Kev, Ash & Mark, our fitters, have been brilliant. Working at light-speed, they've been thorough, meticulous and professional. It's not every group of tradespeople that you'd be happy to recommend, especially in a predominantly female office environment but these three were respectful, thoughtful and good company to have around. We'd be glad to have them back and the quality of their workmanship is excellent. Thank you.
peter brunsden
peter brunsden
Excellent job done, good price and very professional at all times. recarpet of first floor of period property, tricky job well handled. Highly recommended
Debbie Ashworth
Debbie Ashworth
I knew what I wanted when I went in and had the measurements as well. The person serving me was very helpful and we were able to get everything sorted easily.
Ian Fewtrell-Smith
Ian Fewtrell-Smith
Good. There was a small hiccup but quickly resolved.
Carole Horner
Carole Horner
We have found this company to be excellent with their service and with great recommendations for carpets in relevant rooms. So our latest purchase for lounge and 2 flights of stairs and landings. Process was well explained and nothing seemed too much trouble. The fitters were exceptional !
Yvonne Hossack
Yvonne Hossack
Carpets and vinyl lovely. Dave the fitter was so accomplished, he fitted the stair runner brilliantly. Both Dave and his assistant Andy were courteous and helpful
Katherine Singleton
Katherine Singleton
Hi Simon, Thank you for getting all the carpets all sorted, you have been brilliant Simon, its been a pleasure and I appreciate you always being quick to communicate and answer any questions. I am very pleased I came back to you after 18 years! Stress free process and quality carpets and good honest prices! Barry the carpet measuring guy was prompt and has a nice friendly and polite manner. The fitters Kevin & Paul are nice chaps too. All in all a great team from start to finish. I wish all companies operated like you do. Well done and thanks again. Best Regards K
Yoshihiro Sunbeam
Yoshihiro Sunbeam
Had a superb experience when we went in recently looking for a carpet quote. Spoke to Simon and he was very helpful and accommodating, explaining how the prices worked and what the best underlay was for our particular situation. Would highly recommend if in the West Berkshire area.
Judith Curson
Judith Curson
Vinyl for a small space fitted well and at much shorter notice than we expected